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    Specialist digital transformation - Islamabad, Pakistan - Jazz Telecom

    Jazz Telecom
    Jazz Telecom Islamabad, Pakistan

    2 months ago

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    Description


    Grade Level:
    L1


    Location:
    Islamabad

    Last date to apply: 30th April 2024

    What is Specialist Digital Transformation?
    Specialist Digital Transformation plays a key role in offering comprehensive digital solutions to enhance user experience and digital interactions.

    The position involves leading digital transformation projects, aligning them with the company's digital transformation strategy and roadmap.

    The role directly reports to the Manager of Digital Transformation and oversees a team of four with a total of 19 team members, including sub-teams.

    What Specialist Digital Transformation does?

    - Assess current internal processes to identify areas for digital enhancement promoting continuous improvement
    - Collaborate with various stakeholders to drive growth and revenue through digital platforms like WhatsApp Self-Service, Digital Apps, IVRs, and Robotic Process Automation
    - Optimize Self-Service options for customers to streamline processes and enhance user engagement
    - Focus on reducing call volumes by resolving customer issues effectively
    - Ensure accuracy and quality of information across digital and self-service channels
    - Conduct Root Cause Analysis based on customer feedback from digital channels to enhance Customer Experience
    - Evaluate user interfaces and workflows, providing recommendations for interface design enhancements
    - Generate and share performance reports in collaboration with CX Reporting
    - Fulfill operational responsibilities as needed for the role

    Jazz is an equal opportunity employer dedicated to fostering diversity and creating an inclusive workplace environment.
    Requirements
    What are the qualifications needed for the role of Specialist Digital Transformation?

    - Bachelor's/ Master's degree in Computer Science/ IT, or related field from a reputable institution
    - Ideally, 3 to 5 years of relevant work experience
    - Proficiency in MS Office Suite (Excel, PowerPoint, MS Project)
    - Familiarity with Digital Channels, USSD Platforms, IVR, RPA, etc.
    - Understanding of Web and Desktop applications
    - Knowledge of Project Management and Analytical Tools such as JIRA, ASANA, etc.
    - Strong analytical and decision-making abilities
    - Excellent written, verbal communication, and presentation skills

    Benefits

    Being a leading employer, Jazz values its employees and provides a work environment that promotes growth and learning.

    The core values at Jazz emphasize traits essential for a positive work culture, nurturing innovation, collaboration, and customer-centricity.

    As a prominent organization in Pakistan, Jazz aims to positively impact the lives of its 71 million customers.

    This role offers an opportunity to be part of a transformative journey and contribute significantly to the company's success.

    Together, we can empower millions more individuals with the tools required to excel in the digital era.

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