Zunaira Batool

Experience
Customer Support Executive – Sep-2022 to Present
Luna Corporation, Lahore

• Responding to customer inquiries, concerns, and requests via phone, email, or live chat promptly and professionally
• Providing accurate and up-to-date information about products, services, and company policies to customers
• Resolving customer issues and complaints in a timely and satisfactory manner
• Escalating complex or unresolved issues to the appropriate departments or supervisors
• Documenting customer interactions, inquiries, and complaints for future reference and analysis
• Following up with customers to ensure their concerns are fully resolved and they are satisfied with the resolution
• Providing exceptional customer service by actively listening, empathizing, and showing genuine concern for customers' needs
• Continuously seeking opportunities to improve customer support processes and procedures
• Handling customer feedback and suggestions, and providing insights to management for improving products and services
• Maintaining a positive and professional attitude while handling challenging customer interactions
• Accurately and efficiently entering data into computer systems and databases
• Ensuring data integrity and accuracy by conducting regular quality checks and verification processes
• Organizing and maintaining electronic and physical files in a systematic and accessible manner
• Familiarity with data entry shortcuts, macros, and automation tools to expedite data entry tasks.

Data Entry Operator – Feb-2022 to Aug-2022
Allied School, Lahore

• Entering data into database software
• Checking to ensure the accuracy of the data that has been inputted
• Research and obtain further information for incomplete documents
• Generate reports, store completed work in designated locations and perform backup operation.
• Accurately enter and update various types of data into computer systems and databases.
• Verify data accuracy and identify errors or inconsistencies for timely resolution.
• Organize and maintain electronic and physical files, ensuring data is easily accessible.

Experience   1 Year Experience                                 

• Allied School (Head Office)
• Data Entry Operator Responsibilities:
• 15th Feb 2022– Present
• Entering data into database software
• Checking to ensure the accuracy of the data that has been inputted.
• Research and obtain further in formation for incomplete documents.
• Generate reports, store completed work in designated locations and perform backup operation.   

Education: