Zawwar Ahmad

Customer serive officer dedicated towards customers and company interest, contributing to
company operations as well as company profits by pitching sales products & improving team
efficiency and productivity. Skilled at effective negotiations and upselling techniques.
Utilizing exceptional organizational skills at efficiency and managing branch level general
ledger accounts on daily basis and lead teams to achieve outstanding sales by targeting new
clients and retaining existing one's.

CUSTOMER SERVICE OFFICER

At Bank Al-Falah LTD

11/2017 - 10/2021, Sargodha

Pakistani retail bank which is a subsidiary of the Emirati company

Abu Dhabi United Group.

Responsible for Fund transfers, RTGS and NIFT transfer also DD /Pay Order transactions processing, BC, CDR making/cancellation, payments/receipts.

Current / saving account deposits.

Reconciliation of internal account and ATM replenishment on daily basis.

Resolving the customer queries related to their account within time

Interfaced with customers to resolve problems and meet diverse needs.

Attended training to learn question-based selling techniques.

Planned and executed new strategies to increase sales.

Shared comprehensive brand and product knowledge to maximize sales.

M.Com

University of Central Punjab

03/2014 - 03/2016, Sargodha, Pakistan

With a major in Accounting & Finance