Umair Shah

Professional with more than 7 years of experience in the customer service arena. Track record of conferring with customers by telephone or in-person to provide information about products or services. Expert in taking or entering orders, creating/canceling accounts, and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction English.

I have more than 7 years of experience in Customer Support. Currently, I am working with a trading company and I started my job as a customer support specialist, my responsibility was to handle customers via live chat and phone calls. After one year I got a promotion and received the position of Senior Customer Service Executive. As a Senior Support, my duty was to handle Expert traders and resolved their issues, I was also giving them education on trading

I have completed my bachelor's in commerce.