Umair Malik

  WIN Server 2003, Server 2008 R2 and Server 2012 R2

·        ISA Server & TMG Server

·        ZIMBRA Email Server, Lotus Domino Server Installation, Configuration and maintenance

·        Networking

·        ACL and DNS Server

·        Ensure smooth communication.

·        Facilitate entire staff’s use of equipment/network/software.

·        Update antivirus software.

·        Maintain records with feedback on computers from employees.

·        Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

·        Perform software and application installation, and upgrades.

·        Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

·        Data Entry

·        Other duties as assigned.

·        Knowledge of building and maintaining web applications in .NET platform and Mobile application in ANDROID.

·        Understanding of OOP.

·        Web browsing.

·        Familiarity with current software.

·        Strong interpersonal skills.

·        Good judgment.

·        Can adapt to any environment easily.

·        Self-confident and self-motivation.

·        Ability to effectively use computer applications such as MS Excel, MS Word,

E-mail and database software.

·        Supporting and maintaining in-house computer systems, desktops, and Laptops. Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

·        Responding to IT support requests and diagnosing software, networking, or hardware issues.

·        Offering solutions that meet the office needs and improve the overall IT system.

·        Repairing hardware malfunctions, software issues, and networking problems.

·        Tracking and managing work records, while maintaining good office relations.

·        Procurement for IT Related Things.

Worked as an IT Specialist at ZEM Builders Bahria Town RWP

(21- Aug 2019 – 26-Jun 2022)

·        Support on User End Computers and Troubleshooting of employee Computer (Network and Windows) Troubleshooting, designing, Implementation and configuration of Users system and CRM System.

·        Configuration and installation of Outlook server, Domain Controller, Disk Quota of outlook, AMS Sever, File Sharing Server and Group Policy. Deals with all types of Procurement for IT Related Things (Computers, printers, Main server, Networking Cables, Laptops, Hand Projectors.

·        Providing technical support on-site or via remote-access systems.

·        Evaluates and / or recommend purchase of computers, network hardware, peripheral equipment and software’s. Meetings with department heads, managers, supervisors, vendors, and others, to Solicit cooperation and resolve problems.

Worked as a Network ICT Support Officer in Bahria Town’s different projects

(14-Jan 2015 – 06-Oct 2020)

ACE International Academy, Educational Project of Bahria Town (Pvt.) Ltd Phase 2

·        Designing, Implementation and configuration of Two Computer Labs each have 40 Computers (Total 175 Computers). Configuration and installation of Domain Controller, Disk Quota, DHCP Server, DNS Sever, ISA Server, File Sharing Server and Group Policy etc.

·        Installation of Interactive Smart Boards.

·        Designing of Sever room.

·        Polices and Rules of Security, and monitoring of all IN and OUT Traffic to Internal Network.

·        Deals with all types of Procurement for IT Related Things (Smart boards, projectors, Computers, Main server, Networking Cables, Laptops, Hand Projectors etc…)

• Evaluates and / or recommend purchase of computers, network hardware, peripheral   equipment and software’s.
• Zimbra Server Management, Configuration and backup
• Backup of Active Directory and monitoring/troubleshooting
• User Creation and management of Accounts on Zimbra and Active Directory
• Lotus Domino Server Installation, Configuration, Management and backup
• AMS user management & troubleshooting
• Investigates, recommends and installs enhancements/patches that optimize network   availability by upgrading Domain Controllers and windows
• Provides support to all operational software’s for example library management system, Accounts system, AMS system, Report Assist etc.
• Performs a variety of maintenance, evaluation, installation and training tasks to

              Ensure that LAN performance meets company and end-user requirements

• Training of different overseas software’s.
• Performs any critical-job assigned by the Management
• Complete Support on User End Computers and Troubleshooting of employee Computer (Network and Windows)
• Managing and troubleshooting LAN
• Managing Windows 2008 Enterprise Edition, Active Directory and ISA Server
• Consult with users, management, vendors and technicians to assess computing needs and system requirements.
• Meet with department heads, managers, supervisors, vendors, and others, to

Solicit cooperation and resolve problems.

• Review project plans in order to plan and coordinate project activity.
• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

·       Train and supervise staff, and/or participate in staffing decisions.

Maintenance Office (ICT Officer), Maintenance office Project of Bahria Town (Pvt.) Ltd Phase 7.

·        Deployment of Networks.

·        Designing, Implementation and configuration of Computers on Networks.

·        Maintain complete record of Phase 7’s Plots, Houses and other commercial shops, Building etc.

·         Maintain records of Ufone connection (Issuing SIMs, check and Balance) of Bahria Town Phase 7 Employees in which office Administration, all supervisors of different departments like Electrical, Irrigation, Transport etc. also their hundreds of workers.

ICT Assistant in Bahria Town Head Office Phase 8 Islamabad

Sky Scanner Travel and Tours (Network Administrator) Bahria Town Phase 8 Islamabad

(Jun 2013 - Nov 2014)

·        Rules & Polices of Security, and monitoring of all Internal Network.

·        Train and supervise staff, and/or participate in staffing decisions.

• Complete Support on User End Computers and Troubleshooting of employee Computer (Network and Windows)

Mohib Corporation Travel Agency (IT Officer) 6th road RWP

(Nov 2012- May 2013)

• Complete Support on User End Computers and Troubleshooting of employee Computer (Network 

Preston University of Islamabad

Degree                             Executive MBA (Supply Chain Mgt.)

Major Subjects                Procurement Related

CGPA Obtained               2.5

Division Obtained           1st (63%)

Federal Urdu University of Arts Sciences and Technology Islamabad

Degree                              BSCS 4 Year (Software / Network Engineering)

Major Subjects                Computer Science Subjects

Minor Subjects                Physics and Mathematics

CGPA Obtained               2.8

Division Obtained           1st (73%)

RPI Rawalpindi (Rawalpindi Polytechnic Institute)

Diploma                            03 Year Electronics

Major Subjects                Electronics Subject’s

Minor Subjects                Arts

Division Obtained           2nd (68%)

Eagle Public School Rawalpindi

Matriculation                  SSC                     

Major Subjects                Physics, Bio, Mathematics and Chemistry

Minor Subject s               Arts