About Umair Iqbal:
As an IT Professional i have the organizing skills too, which are always helpful in a critical situation in development, management security solutions. I am dedicated to my work only.
Experience
Supervising and guiding a large IT Network to ensure that 100% of deliverables were met before assigned task deadlines.
Installation, configuration & maintain MS Windows workstation and LAN
environment, MS Windows Server, Active Directory, Mail Daemon.
Installing and configuring computer hardware operating systems and applications at 3x Warehouses & 5x Sales Regional Offices North & Central Zone.
Providing online technical support through Team Viewer.
Monitoring and maintaining computer systems and networks.
Talking staff/clients through a series of actions, either face to face or over the telephone.
Troubleshooting system and network problems and diagnosing and solving
Hardware/software faults.
Providing Timely solutions to ensure smooth running of all software applications.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications.
Setting up new users’ accounts and profiles and dealing with password issues.
Working continuously on a task until completion.
To take backup of data from all departments network drives on monthly basis.
Rapidly establishing a good working relationship with other professionals
(software developers).
Testing and evaluating new technology.
Strong troubleshooting and self-motivation skills.
Handling the most complex technical problems escalated to me by other team members, resolving 84% of issues within three hours
Answering technical queries from clients
Upgrading software and hardware
Providing support to the users via remote desktop, email and physically
Upgrading software and hardware & also dealing with printers/scanners
Providing support to the users via remote desktop, email and physically
Leadership abilities like giving demonstrations, training to motivate teams.
Education
1 Year Diploma in IT Field.
Graduated from Allama Iqbal Open University.
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