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talha tariq

talha tariq

-Client Support Specialist

Customer Service / Support

Lahore, Lahore District

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About talha tariq:

HIPAA-Certified Medical Virtual Assistant | Care Coordinator | EMR Management | Patient Scheduling | Telehealth Support

Experience

 

  • Mindbloom: Top-performing remote agent for at-home ketamine therapy. Achieved 100% CSAT for six consecutive months and ranked #1 on the Agent Health Scoreboard for seven months.
  • Allstate USA (via Ibex Global): Delivered award-winning customer service for warranty claims and inquiries. Earned the Customer Service Nationwide Award in 2021.
  • FZ Merchandise: Managed Amazon storefront operations, including order fulfillment, returns, refunds, and shipping logistics.
  • Skilled in tools like HelpScout, Intercom, Stripe, Salesforce, DrChrono, Amazon Workspace, and Excel.
  • Fluent in English (C2), Urdu, Punjabi, and Hindi, with a proven ability to adapt tone and detail to suit diverse client needs.

Education

- IELTS Certified (C2 Level – English Proficiency
- Bachelor of Science in Computer Science

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