About Syeda Fatima Zehra:
Experienced and enthusiastic, Customer Journey Expert and Certified Six Sigma Black belt seeking opportunities in business process improvement space. Solution-oriented, performance-driven Consultant with comprehensive achievements in end-to-end diagnostics, process improvement environments. Leverage business acumen across diverse cultures and strategic business units and enhancing customer experiences.
Experience
Oct 2019 -To Date Manager Digital Transformation, Digital Transformation & Innovation, Meezan Bank LTD.
Oct 2018 -Sep 2019 Manager Banking Conduct, Service Quality, Meezan Bank LTD.
Mar 2017 -Sep 2018 Service Quality Analyst, Service Quality, Meezan Bank LTD.
Sep 2013 -Feb 2017 Area Service Quality Manager, Service Quality, Meezan Bank LTD.
Aug 2010 -Aug 2013 Service Quality Coordinator, Service Quality, Meezan Bank LTD.
May 2007-Jul-2010 IT /Operation Officer, Credit Card Division Askari Bank LTD
Sep 2002 - Oct 2003 HR & Admin officer, XORBIX TECHNOLOGIES INC.
Education
• Lean Six Sigma Black Belt from SQI International, November-2022
• Workshop on Designed Thinking by AUC, Mr. Asad Ullah Chaudhry August-2022
• Certified from IBP on “SBP’s CGHM Review,” by Ms. Sundas Saleem-2019
• Certificate of participation at IBP on “CAF Review 2018 Readiness Workshop”, by Ms. Sundas Saleem-2019
• Certificate of participation at IBP on “Working with Advance Excel & Power BI”-2019
• Certified from Meezan Bank on “Six Sigma Green Belt” By Mr. Umer Mansoor Black Belt from PIQC -2019
• Certified from IBP on “SPB’s Guidelines on Prohibited Banking Conduct,” by Ms. Sundas Saleem-2018
• Certified from IBP on “Latest SPB’s Guidelines on Call Center Management at Banks,” by Ms. Sundas Saleem-2018
• Attend workshop on Corporate Etiquette and Personal Grooming by Kanwal Akhter 2018
• Certified from IBP on “SPB’s Fair Treatment of Customer Framework Certification,” by Ms. Sundas Saleem-2017
• Certified from IBP on “SBP's Conduct Assessment Framework for Banks,” by Ms. Sundas Saleem 2017
• Certified Soft Skill Trainer (By Sohail Zandani).2017
• WIBCON-2016 (Women in Business & Leadership Conference).
• Consolidated Report Presentations.2017
• Strategic Recruitment & Selection (Talent Acquisition).2015
• How to win cooperation & influence others.2010
• IT Products of Askari Bank.2010
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