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Syed Kulsoom

Syed Kulsoom

Technical Coordinator at OPPO Mobile Technologies

Technology / Internet

Islamabad

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About Syed Kulsoom:

 I'm Kulsoom, a motivated professional who recently earned my bachelor's degree in 2022. Currently, I am thriving in my role as a Technical Coordinator at OPPO Mobile Technology, where I contribute my skills and expertise to ensure seamless operations. With a passion for technology and a drive to excel, I am dedicated to making a meaningful impact in the industry

Experience

Manage a team of technicians to ensure efficient
and effective repair of OPPO mobile devices.

Provide technical support to customers, either in-
person or over the phone, to troubleshoot and

resolve issues with their devices.
Keep track of inventory levels for parts and
supplies needed for repairs, and order new
supplies as needed.
Maintain accurate records of repairs and customer
interactions in the service centre's database.
Train new technicians and provide ongoing
training and support to existing staff.
Develop and implement new procedures and
processes to improve the efficiency and quality of
repairs.
Collaborate with other departments within the
company to resolve complex technical issues.
Ensure that all repairs are performed in
compliance with OPPO's quality standards,
guidelines and procedures.
Continuously evaluate the performance of the
service centre and provide recommendations for
improvement to the management team.
Conduct regular audits to ensure that the service
centre is compliant with safety, health and
environmental regulations.
Ensure that all equipment, tools and testing
devices are maintained and calibrated regularly to
ensure that they are in good working condition.
Work with vendors and suppliers to ensure that
the service centre has access to the latest
equipment, tools and supplies needed to perform
repairs.
Provide technical advice and support to other
departments within the organization, such as sales
and marketing, to ensure that they have accurate
and up-to-date information on the product.

Education

I had done my bechelor degree(BTech in Electronics and Telecommunication ) from Sarhad University of Science and Information Technology

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