Syed Azlan Shah

My name is Syed Azlan Shah, and I am a Tourism and Hospitality Management graduate from the University of Swat. I have completed an internship at Swat Palace Hotel, where I gained hands-on experience at the front desk, handling guest inquiries, reservations, and basic operational tasks. In addition to my practical experience, I possess a strong theoretical understanding of travel and tour operations, tourism management, and customer service principles. I am passionate about the travel industry and eager to start my career as a travel agent, where I can apply my knowledge, enhance my skills, and grow professionally in a dynamic, customer-focused environment.

Completed an internship at Swat Palace Hotel, gaining practical exposure to front desk operations, guest services, reservations, and hospitality management. Experienced in handling customer inquiries, coordinating bookings, and ensuring smooth operational processes. Strong foundation in tourism and hospitality management principles, with a keen interest in travel agency operations and customer-focused service.

B.Sc. in Tourism and Hospitality Management, University of Swat (2020–2024) – solid foundation in travel operations, tourism management, and customer service.

Diploma in Information Technology (DIT), Government College of Management Sciences, Sangota (2021) – technical skills for online bookings and reservation systems.

Certificate in Hotel Management, Government College of Management Sciences, Sangota (2022) – practical knowledge of front office, housekeeping, and F&B operations.

Hotel Front Office Operations – Dubai College of Tourism (2025)

English for Tourism – Hotel Reception and Front Desk – Alison (2022)

Sustainable Tourism & Environmental Public Health – University of Copenhagen (2025)

Sustainable High-End Tourism – Universitat Autònoma de Barcelona (2025)