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Sohail Majid

Sohail Majid

IT Manager Service Desk

Technology / Internet

Islamabad

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About Sohail Majid:

Experienced and result-driven IT professional with over 19 years of expertise in IT Service Desk Management, Technical Support, Network Operations, and Infrastructure Services. Proven ability to lead service desk teams, ensure SLA compliance, and deliver high-quality support in fast-paced, multi-site environments. Adept in ITIL frameworks, ticketing systems, and managing large-scale IT operations with a focus on user satisfaction and operational efficiency

Experience

Experienced and result-driven IT professional with over 20 years of expertise in IT Service Desk Management, Technical Support, Network Operations, and Infrastructure Services. Proven ability to lead service desk teams, ensure SLA compliance, and deliver high-quality support in fast-paced, multi-site environments. Adept in ITIL frameworks, ticketing systems, and managing large-scale IT operations with a focus on user satisfaction and operational efficiency

Education

Bachelor's in Computer Science

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