About Shoaib Rathore:
I am an IT Professional working with multiple products for almost a decade now.
In my current role I manage a ServiceNow Instance as an Administrator , mainly CSM ITSM Applications.
I am looking to work for an organization which would help me gain more experience and where I can add value with my skillset.
Experience
Evaluating business processes, developing, and implementing automated solutions.
Creating multiple business rules for process automation
Advising strong action plan to Senior management based on data analytics
Discarded legacy tools and onboarded multiple Zones department including CSM and Licensing support
Carried out business process re-engineering of department projects.
Applied Flow Designer Flows for achieving process processes automation
Responsible for day-to-day administration and upgradation of ServiceNow Insatnce
Created Powerful Dashboards with insightful reports for Senior Management
Created ACLs, Knowledge Article, and knowledge bases
Experience in Performance Analytics Reporting
Deployed Predictive Intelligence Classification framework
Education
Bachelors in Science- Geophysics
Professionals in the same Technology / Internet sector as Shoaib Rathore
Professionals from different sectors near Rawalpindi, ضِلع راولپِنڈى
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