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Sheryar Hanif baig

Sheryar Hanif baig

Deputy Manager Contact Center Technologies

Telecommunications

Karachi Central, Karachi Central District

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About Sheryar Hanif baig:

Working as an Assistant Manger grade 2 at HBL. Delivering daily contact center VoIP solution related Operations and support along with new projects. Team Lead Karachi 24/7 support team. More than 4 years of experience in Contact center environment.

Experience

DEPUTY MANAGER CONTACT CENTER SERVICES

Assistant Manager Grade 2

Support ENGINEER AVAYA

TELECOM ENGINEER

Education

Managing and delivering HBL Contact center technology (VoIP) in below domains: New Projects Operations Support Upgrade Contact Center Avaya Applications including ACR, WFM, CM, SMGR SM, AEP, AES. Managing 24/7 Call center operations support and team. Plan and deliver call center applications patches and other support activities Schedule and deliver quarterly preventive and system hygiene maintenance activity of call center applications.

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