Shayan Abid

Aspiring to secure a challenging and rewarding position in my chosen field, utilizing my skills and experience to make a meaningful impact. Committed to continuous growth, under your supervision, and dedicated to contributing to the organization's success.

WORK EXPERIENCE

1) DANY TECHNOLOGIES INC.

Karachi

Sep 2022 - Present

Ecommerce Coordinator

Job Description:

1. Proficient multi-tasking resource in ecommerce operations and social media management, ensuring seamless processes.

2. Proficient in MS Oice for data analysis and reporting. Create engaging content and innovative ideas to drive audience engagement and brand recognition.

3. Oversee and lead customer service operations, address after-sales product issues, and collaborate with couriers to lodge complaints for delayed orders to ensure maximize delivery ratio as a multi-tasking resource.

4. Manage order placement, order management via Shopify and Ginkgo, and handle website handles for seamless operations.

5. Strong communication and leadership skills as a collaborative team player, optimizing productivity through effective planning and scheduling.

6. Provide product info and facilitate customers to place orders for business growth.

7. Efficiently generate monthly order reports, optimizing delivery ratio through coordination with logistics couriers as a multi-tasking resource.

2) CHASE UP HEAD OFFICE

Karachi

Aug 2020 - Jul 2022

Ecommerce Executive

Job Description:

1. Deliver excellent customer service, resolve complaints, and manage order operations. Coordinate with couriers for timely delivery. Analyze customer information and prepare detailed reports.

2. Assist in order placement, refunds, and exchanges. Handle customer grievances and provide timely responses on social media. Manage multiple sub-brands for customer satisfaction

3) UFONE TELECOM

Karachi

Oct 2019 - Jul 2020

Contact Center Executive

Job Description:

1. Provide product info on Ufone bundles/packages and resolve customer issues promptly.

2. Offer exceptional customer service, addressing inquiries and complaints accurately.

3. Collaborate cross-functionally to enhance the customer experience and identify process improvements.

4. FIBER LINK PVT LTD

Karachi

Apr 2018 - Dec 2018

Contact Center Executive 

Job Description:

1. Provide product info on Ufone bundles/packages and resolve customer issues promptly.

2. Offer exceptional customer service, addressing inquiries and complaints accurately.

3. Collaborate cross-functionally to enhance the customer experience and identify process improvements.

5)  AL WAFIQ LLC

Oct 2017 - Mar 2018

Sales Executive (DU Telecom)

Job Description:

1. Contractual-based role delivering exceptional customer service and remote sales of DU Telecom internet plans in Dubai. Achieve sales targets and collaborate for efficient order processing and delivery

6) TCS PVT LTD.

Jan 2015 - Nov 2015

Data Entry Software Operator in MMS Dept. 

Job Description:

1. Managed data entry software for accurate and complete data input.

2. Collaborated to streamline processes, enhance data integrity, and improve efficiency in data entry tasks.

BACHELORS OF COMMERCE (2ND DIVISION) University of Karachi / 2018 INTERMEDIATE IN PRE- ENGINEERING Fazaia Degree College / Karachi / 2013 MATRICULATION IN SCIENCE (FEDERAL Fazaia Degree College / Karachi / 2010