Shakeel Abbas

A proactive, ambitious, passionate, organized, customer-focused, and creative “Business Development Coordinator” in different BPO/ B2B Contact Center Services & Customer Relations Management (CRM) with over 07+ years of experience. Worked for SINGTEL (Singapore) and LENOVO (ANZ) projects at Kuala Lumpur Malaysia, with various roles from Executive Customer Support to Senior Executive Tech Support.

Develop strategic relationships with key accounts. Working with the assigned clients, develop a robust pipeline of high quality prospects, demand generation, and effectively communicate, report, track and manage sales pipelines. Maintain a good relationship with the clients and stay in close contact to discuss their requirements. Overall responsibility for account management and activities supporting the business leads. Playing an integral role in new business pitches and hold responsibility for the effective onboarding of new clients. Identify new potential customers. Stay up-to-date with new features and product & market knowledge. To ensure a timely response to detected problems, develop relationships between the organization and the client by paying attention to the specifics. Establish best practices. Suggest innovative ideas to increase sales and improve customer experience. 

Education Background
University of Sindh Bachelor in Commerce Completed in 2008