SHAHBAZ HASSAN

i am currently providing digital marketing services.This includes generating new leads, increasing the conversion rate on all channels, managing paid search campaigns and social media marketing, and optimizing the company website.

Responsibilities:

Generate new leads through SEO, PPC and social media marketing

Increase conversion rate on all channels

Manage paid search campaigns

Manage social media marketing

Optimize company website

Also provide customer support and engage with support team 
This includes responding to queries, resolving product issues, and providing customer education. The team also builds relationships with customers by understanding their needs and working to exceed their expectations.

Responsibilities:

Responding to customer queries via email and chat in a timely manner (within 2 hours)

Resolving user issues in a timely manner (within 2 hours)

Providing customer education

Building relationships with customers by understanding their needs and exceeding their expectations

Promoting a positive company image

Working collaboratively with other departments to resolve customer issues

Supporting the company’s social media presence

Mirza Shahbaz Hassan is an energetic and results-driven professional with a focus on digital marketing and administrative operations. Currently working as a freelancer since April 2023, he has successfully completed over 30 projects on Upwork with a 95% client satisfaction rate. His strategic marketing plan has led to a 20% increase in leads and a 15% growth in overall project opportunities. Shahbaz excels in client communication, lead generation, and data analytics. He proactively manages client relationships, resulting in a 10% increase in repeat business and referrals. His project management skills have contributed to a 25% reduction in project completion time.

Prior to freelancing, Shahbaz worked as a Business Development Intern at Parallax Technologies (March 2023 - June 2023). Here, he strategically generated leads on social media platforms, implemented lead generation campaigns, managed client inquiries, and conducted data collection and mining activities. He collaborated with sales and marketing teams to ensure a seamless client experience.

Before his internship, Shahbaz served as a Communication Assistant at Dollar Industries Pvt Ltd (Sep 2021 - Feb 2023). In this role, he optimized call routing, improved office efficiency by 15%, handled internal and purchase requisitions, scheduled appointments, and managed data input and updates. He also played a key role in planning and coordinating company events.

Shahbaz's earlier experience includes a role as Admin cum Receptionist at Storm Fiber (Cybernet) (Feb 2018 - August 2021). Notably, he spearheaded a customer service initiative that resolved 90% of customer complaints within 24 hours, significantly improving customer satisfaction. His responsibilities included overseeing customer collections, managing expenses, and providing administrative support.

Educationally, Shahbaz completed a Diploma in Digital Marketing in March 2023, and he holds Intermediate in Commerce (2017-2018) and Matriculation in General Science (2015-2016). His additional skills include proficiency in Microsoft Office, social media management, lead generation, client communication, data analytics, and team collaboration.

Personal information includes being the son of Mirza Naveed Hassan (late), single marital status, Islam as the religion, and a birthdate of 25/10/1997. His CNIC number is 42301-3166447-1. Overall, Shahbaz brings a diverse skill set and a proven track record of success in both digital marketing and administrative roles.

Mirza Shahbaz Hassan holds a Diploma in Digital Marketing obtained from October 2022 to March 2023. Additionally, he completed Intermediate in Commerce in 2017-2018 and Matriculation in General Science in 2015-2016. These educational qualifications form the foundation for his expertise in digital marketing and contribute to his well-rounded skill set in the professional domain.