Rimsha Tariq

Seasoned professional with a strong background in Electrical Engineering, offering a proven track record of successfully managing operations and leading teams to achieve strategic objectives. Adept at developing and implementing operational strategies to enhance efficiency and customer satisfaction, I possess excellent communication and interpersonal skills, with a commitment to delivering high-quality results. Eager to contribute my expertise to a dynamic and growth-focused organization.

Manager Operations at Pakistan Telecommunication Company Limited
Nov 2022 - Present
 

• Oversee and manage division operations, ensuring efficient service delivery.

• Develop operational strategies for improved efficiency and customer satisfaction.

• Handle escalated customer issues and ensure prompt resolution.

• Monitor key performance indicators and implement corrective actions.

• Collaborate with cross-functional teams to streamline processes, resolve issues, and implement best practices.

• Assist in Rehabilitation planning of business rich areas and ensure resource provisioning for network improvement.

• Provide technical support for installation of splitters, Joint enclosures and Fiber access terminals.

• Extend support to development team in rehab of OSP copper and FTTH/FTTB projects and identification of potential areas for MSAG installation / FTTH deployment.

Assistant Business Manager GPON (Pakistan Telecommunication Company Limited

 Jan 2020 - Nov 2022

• Successfully carried out Copper Sunset Project in DHA Lahore Pakistan Phase 1-4.

• Upgraded more than 7,000 existing customers to FTTH (Fiber to the home) technology.

• Service provisioning, fault rectification, and complaint handling.

• Manage a team of 50+ members for day-to-day operational activities.

Assistant Manager Coordination (Pakistan Telecommunication Company Limited)

Dec 2016 - Jan 2020

• Lead and supervise a team, ensuring security and safety as per HSE guidelines.

• Coordinate with regional teams for timely completion of service improvement projects.

• Prepare reports and share findings with higher management.

• Make BOQ/ estimates for copper and GPON projects.

• Impart training to field staff and enforce installation standards.

• Impart training related to smart tools for efficient complaint resolution.

MBA

Institute of Business Administration, University of the Punjab, Lahore, Pakistan
CGPA: 3.83/4
Duration: 2019-2021
Specialization: Marketing
 

B.Sc. Electrical Engineering
 

University of Engineering & Technology Lahore, Pakistan
CGPA: 3.038/4
Duration: 2011-2015