Rao qamar

I have done my study in BSIT .I have 4 year experience in L1 system support engineer 

. NOC(Network Operation Center)
Mindbridge - Lahore
July 2021 to Present
Responsibilities 
• Daily visit of floor check systems and take feedback from Agents. 
• Window installation through WDS (Window Deployment Service) 
• Make custom Image of window using Toolkit. 
• Driver installation of system (Sound, Video, Printer) and download according to device 
• Domain Join and Unjoin. 
• Troubleshoot System related issue (Critical error, Temporary profile login, Headgear speaker and mic issue, Google Sync issue, display driver issue, system slow working, Internet related issue) 
• NMPro installation and Management 
• User Creation, deletion OU creation, deletion from Active Directory. 
• Coordinate with vendor. Report and Resolved the Hardware related issue.

Network engineer
Crecentech - Lahore
January 2021 to Present
Responsibilities 
• Install and configure Security Surveillances IP Cameras/NVR/DVR etc. 
• Monitor and maintain computer systems and networks 
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues 
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults 
• Replace parts as required 
• Provide support, including procedural documentation and relevant reports 
• follow diagrams and written instructions to repair a fault or set up a system 
• support the roll-out of new applications 
• set up new users' accounts and profiles and deal with password issues 
• respond within agreed time limits to call-outs 
• work continuously on a task until completion (or referral to third parties, if appropriate) 
• priorities and manage many open cases at one time 
• rapidly establish a good working relationship with customers and other professionals, such as software developers 
• test and evaluate new technology 
• Conduct electrical safety checks on computer equipment.

Technical support engineer
ptcl pakistan - Lahore
December 2019 to Present
Experience: 
Organization PTCL 
Tenure Dec 2019 to present 
Location Lahore 
Area of experience Technical Support Department 
Designation Floor Supper Wiser 
Responsibilities 
• Install network and computer system 
• Maintain, repair and upgrade the operating system including hardware and software 
• Monitor the performance of existing computer systems and IT infrastructures 
• Monitoring and maintaining networks and servers. 
• Upgrading, installing, and configuring new hardware and software to meet company objectives. 
• Implementing security protocols and procedures to prevent potential threats. 
• Creating user accounts and performing access control. 
• Performing diagnostic tests and debugging procedures to optimize computer systems. 
• Documenting processes, as well as backing up and archiving data. 
• Developing data retrieval and recovery procedures. 
• Supervising and mentoring IT department employees, as well as providing IT support. 
• Keeping up to date with advancements and best practices in IT administration. 
Essential Skills 
• To assess present network serves, operating systems and security layer 
• To upgrade hardware and software programs 
• To install and implement effective security systems 
• To perform data backup and recovery processes 
To resolve issues with systems and program

Warehouse support officer
IBL Operations Pvt Ltd. - Multan
August 2017 to September 2018
QAMAR TAUFEEQ 

Cell #. 0313-6900444 

OBJECTIVE: 
Seeking challenges and responsible position where my education, abilities and potential and potential can be fully effectively utilized with opportunities of growth enhancement of professional knowledge skill to serve the firm to best of my efforts. 
Work Experience: 
Organization PTCL 
Tenure Dec 2019 to present 
Location Lahore 
Area of experience Technical Support Department 
Designation Floor Supper Wiser 
Responsibilities 
• Install network and computer system 
• Maintain, repair and upgrade the operating system including hardware and software 
• Monitor the performance of existing computer systems and IT infrastructures 
• Monitoring and maintaining networks and servers. 
• Upgrading, installing, and configuring new hardware and software to meet company objectives. 
• Implementing security protocols and procedures to prevent potential threats. 
• Creating user accounts and performing access control. 
• Performing diagnostic tests and debugging procedures to optimize computer systems. 
• Documenting processes, as well as backing up and archiving data. 
• Developing data retrieval and recovery procedures. 
• Supervising and mentoring IT department employees, as well as providing IT support. 
• Keeping up to date with advancements and best practices in IT administration. 
Essential Skills 
• To assess present network serves, operating systems and security layer 
• To upgrade hardware and software programs 
• To install and implement effective security systems 
• To perform data backup and recovery processes 
• To resolve issues with systems and programs 
Work Experience: 
Organization IBL( International Brand Ltd) 
Organization type Warehouse 
Tenure 05 Aug 2017 to 30 Sep2018 
Location Multan, Punjab 
Reporting Branch manager (BM) 
Responsibilities 
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers 
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues 
• Install and configure Security Surveillances IP Cameras/NVR/DVR etc. 
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure 
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures 
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions 
Skills & Achievements 
• System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus 
• Strong knowledge of systems and networking software, hardware, and networking protocols 
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocol

I have Bachelor science information technology (BSIT)