Owais Akhter

Seasoned ServiceNow Architect with 9 years of hands-on expertise in designing, implementing, and optimizing enterprise-grade ServiceNow solutions across ITSM, ITOM, HRSD, GRC, CSM, SAM, and custom scoped applications. Proven track record of leading end-to-end ServiceNow implementations, defining architecture roadmaps, and aligning platform capabilities with business objectives. Skilled in CMDB design, service mapping, workflow automation, and integrations with enterprise tools such as Splunk, Dynatrace, SolarWinds, and BMC. Adept at translating complex business requirements into scalable, secure, and sustainable ServiceNow solutions while ensuring adherence to best practices and governance standards. Strong background in stakeholder management, solution architecture, and mentoring development teams to drive digital transformation and maximize platform value.

Seasoned ServiceNow Architect with 9 years of hands-on expertise in designing, implementing, and optimizing enterprise-grade ServiceNow solutions across ITSM, ITOM, HRSD, GRC, CSM, SAM, and custom scoped applications. Proven track record of leading end-to-end ServiceNow implementations, defining architecture roadmaps, and aligning platform capabilities with business objectives. Skilled in CMDB design, service mapping, workflow automation, and integrations with enterprise tools such as Splunk, Dynatrace, SolarWinds, and BMC. Adept at translating complex business requirements into scalable, secure, and sustainable ServiceNow solutions while ensuring adherence to best practices and governance standards. Strong background in stakeholder management, solution architecture, and mentoring development teams to drive digital transformation and maximize platform value.

Bachelor of Computer Science, Shah Abdul Latif University – Gained a strong foundation in computer science principles, software development, and information systems.