
Musa Raza
Customer Service / Support
About Musa Raza:
I bring a strong background in customer support, logistics, and sales with proven experience as a Truck Dispatcher, Sales Representative. My career has been built on delivering excellent customer service, managing high-pressure situations, and driving revenue growth.
In my role as a Sales Representative, I developed strong communication and negotiation skills, building long-term client relationships and consistently meeting targets.
As a Truck Dispatcher, I coordinated drivers, optimized routes, and resolved client issues promptly to ensure smooth operations and customer satisfaction.
I thrive in fast-paced environments where problem-solving, relationship-building, and results matter.
Experience
Sales Representative | YA TECH (4 months)
Conducted outbound sales calls to local UK businesses, promoting competitive energy and gas contracts.
Identified client needs and closed deals by offering tailored solutions.
Maintained detailed records of interactions using Microsoft Office tools and ensured follow-ups for maximum client retention.
Truck Dispatcher | Alpha Enterprises (6 months)
Managed daily dispatch operations for carriers across the U.S., focusing on efficient load booking and route planning.
Negotiated rates with brokers and optimized schedules to maximize profitability and minimize downtime.
Maintained real-time communication with drivers, ensuring compliance with DOT regulations. Built strong broker and carrier relationships to streamline logistics operations.
Education
Truck Dispatcher | Alpha Enterprises (6 months)
Coordinated U.S. carrier dispatch operations, booking loads and planning routes for efficiency. Negotiated rates with brokers, optimized schedules to boost profitability, and ensured compliance with DOT regulations while maintaining strong broker and driver relationships.
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