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Muhammad Umer

Muhammad Umer

IT Support Officer

Customer Service / Support

Lahore, Lahore District

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About Muhammad Umer:

I bring a strong foundation in troubleshooting, hardware/software maintenance, and customer service. I am proficient in resolving technical issues and committed to providing excellent support to users. With a passion for technology and a proactive attitude, I am eager to contribute, learn, and grow within the IT industry.

Experience

Provided Level one technical support to over 40+ end-users, diagnosing and resolving hardware, software and network issues to ensure optimal performance. 

Facilitated the setup and configuration of new computer systems, and onboarded new employees, ensuring seamless integration into the work environment. 

Managed user accounts and meticulously maintained an inventory of hardware and software assets, ensuring precise tracking and comprehensive reporting for efficient resource management. 

Collaborated with supervisors and team members to effectively escalate and address complex technical issues, ensuring prompt resolution.

Education

Intermediate/Higher Secondary Certificate Bise Lahore

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