Muhammad Umar

Seasoned Security Officer with 6 years experience in law enforcement and Hospitality industry. Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques and security equipment operation.

Holiday Inn Hotel Abu Dhabi (IHG) Security Supervisor April 2012- June 2016

Assisting the guest and visitors with information and addressing the company. Anticipating guest Needs. Sorting out the Guest Complains and gathering guest feedbacks. Keeping myself updated with Crisis Management Manual, Fire Evacuation Plan. Updating & Implementation of the BSS (Brand Safety Standards) Departmental Weekly rosters for the Team & Monthly Roster for the security team. Maintaining record for the Quarterly FLS equipment's inspection for QE Audit. Providing training to my department team & Hotel team to fulfill the QE audit Requirement. Testing of Fire alarm quarterly to make sure the system is working properly also it’s a part of BSS. Introducing new procedures for the Safety of Hotel i-e Master key cards to be handed over to the Security after the operation by all Of the Team.

Basic Security Training course, National Security Institute (NSI) Abu Dhabi-2010. Passed Private Security Business Department (PSBD) Examination, National Security Institute Abu Dhabi -2010. CCTV Operator Certification, Holiday Inn Abu Dhabi2011 X Ray Machine and Search Gate Certification, Holiday Inn Abu Dhabi-2011Basic Security Training course, National Security Institute (NSI) Abu Dhabi-2010. Passed Private Security Business Department (PSBD) Examination, National Security Institute Abu Dhabi -2010. CCTV Operator Certification, Holiday Inn Abu Dhabi2011 X Ray Machine and Search Gate Certification, Holiday Inn Abu Dhabi-2011