Muhammad Muzammil

Analytical and detail-oriented BBA student with hands-on experience in research, customer support, and data analysis. Skilled in Excel, reporting, and service process evaluation with growing expertise in Power BI. Experienced in preparing analytical reports, monitoring customer experiences, and providing actionable insights. Strong communicator with problem-solving abilities and a passion for improving service quality and customer satisfaction.

Conducted qualitative and quantitative research on customer retention at National Bank of Pakistan, including interviews with managers and data analysis. 

• Developed actionable recommendations focusing on digital infrastructure, customer service, and staff training. • Prepared PESTLE, SWOT, and financial analyses for academic and professional evaluations. 

• Contributed to a 50-page business plan (Lens Lux – Revolutionizing Eyewear in Pakistan), including financial projections and market analysis. 

• Gained hands-on experience in structured research, financial modeling, and data interpretation

Managed an online dropshipping store with responsibility for product listings, order fulfillment, and customer support.

 • Designed and executed digital campaigns on social media, leading to a 20% increase in engagement. • Applied SEO strategies and analytics tools to monitor performance and optimize results. 

• Coordinated with suppliers to ensure operational efficiency. 

• Experience demonstrates ability to analyze data, optimize processes, and report results

BBA: Honours, Expected in 04/2026 

Iqra University - Karachi, Sindh, Pakistan

 Relevant coursework:

 Business Statistics, Quantitative Methods, Financial Management, Market Research. 

GED: 06/2021 Uniplace - USA