Muhammad Hassan Iqbal

Astute professional with Electrical Engineering background and extensive experience in the field of Fire Prevention & Protection, Integrated Emergency Response and Specialized Fire, Hazmat and Rescue Operation. Strong grip on National Fire Protection Association (NFPA) & Occupational Safety & Health Administration (OSHA) Standards. Expert in conducting emergency response, trainings and implementing Health, Safety & Environment (HSE) Regulations & Standards to establish safe sustainable working culture for the mutual success of all stakeholders. 

Fire & Life Safety Officer   (February 2022 – Currently Working)

• Incident & Sector Commander on Fire & Rescue Operations, Mass Casualty Incidents, High Angle Rescue Operation, Confined Space Rescue Operation, Collapsed Structure Rescue Operation, Technical Search & Rescue Operation, Road Traffic Crashes, Medical Emergencies and Hazardous Material Response.
• Managing all administrative matters of 23 Fire Stations of highly populated urbanized municipal city Lahore (city with daily average emergency of 700).
•  Leading a team of 892 Staff, 44 Fire & Rescue Apparatus (Fire Engines, Fire Trucks, Water Tenders, Aerial Trucks, and Rescue Trucks), 52 Medical Ambulances and 200 Motorbike Ambulances.
• Member of Pakistan RescueTeam [First United Nations INSARAG (International Search & Rescue Advisory Group) Certified Search & Rescue Team of South Asia].
• International & National Emergency Response to disasters and emergencies (responded to Turkiye earthquake 2023 and Baluchistan Forest fire 2022).
• Design and Implement Emergency Action Plan for swift & systematic emergency response and ensure compliance of departmental policies and directives.
• Management ofInventory of Fire & Rescue Equipment to cope up operational and training needs.
• Looking after Repair & Maintenance ofFire Installations and Fire &Rescue Apparatus and Ambulances.
• Expert in the implementation of NFPA 1021 (Fire Officer). Skills & Fitness evaluation of Firefighters.
• Conducting and managing Fire, Rescue, Basic Life Support Trainings (CPR, Foreign-body Airway Obstruction, Use of Automated External Defibrillator) & First Aid (Bleeding Control, Soft & Hard Tissue Injuries, Medical Emergencies) trainings of recruits. Done EMT TRAINING from American Heart Association (AHA).
• Managing all administrative matters of 09 Fire Stations of highly populated urbanized municipal city Sargodha (city with daily average emergency of 130).
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Fire Inspector   (April 2020 – January 2022)

• Ensuring & enforcing Fire Safety Laws, Codes and Regulations in buildings.
• Inspection and testing of Active Fire Protection System (Detection system, Alarm & Signaling and Suppression System) and Passive Fire Protection System (Compartmentation, Opening Fire Protection and Structural Fire Protection) of the buildings.
• Contributed in developing and implementing the Punjab Community Safety Act 2021 and the Punjab Community Safety Buildings Regulations 2022.
• Inspection and testing of Water Based Fire Protection System in compliance with NFPA 25.
• Conducting Fire Risk Assessment of the buildings to identify potential fire hazards and implement control measures as per international best practices.
• Inspection & Testing of Fire Pumps (NFPA 20), Sprinkler System (NFPA 13), Standpipe (NFPA 14), Fire Extinguisher (NFPA 10), Fire Alarm & Signaling (NFPA 72), Means of egress (NFPA 101), FM-200 Gas Suppression System (NFPA 2001).
• Review and analyze National Fire Trends and Vulnerable Areas to suggest line of action to mitigate Risk.
• Carrying out Fire Investigation on incident site to determine the cause of fire and to prevent reoccurrence.
• Preparation of Inspection & Non-Compliance Reports and maintaining accurate records and documentation related to Fire Safety Inspections and Enforcement Activities.
• Coordination with Emergency Responders and other responding agencies during emergency situation.

Fire Captain (February 2014 –March 2020)

• Implementation of NFPA 1001 (Firefighter 1 & 2) & NFPA 1072 (Hazmat Awareness & Operations).
• Ensuring intact and systematic Fire, Rescue & Hazmat (Hazardous Material) Response.
• Implementation of standardized Fire & Rescue tactics, scene size-up and rationale distribution of human & material resources on incident ground.
• Responded to more than 300 Fire, Rescue & Hazmat Emergencies. (Structural fires, Tanker fires, Building Collapse, Chemical Spillages & Leakages).
• Performed duties as Incident Commander & Sector Commander.
• Prepare, review and update Emergency Action Plan for effective management of emergency as per international best practices and standards i.e., National Fire Protection Association (NFPA)
• Inspection & testing of Fire & Rescue Equipment (SCBA,Fire Hydrants, and Ropes etc.).
• Implementation of routine and scheduled Emergency Response Drills of firefighters.
• Management of emergency response and ensure the safety of both Public and Firefighters.

InterSES (INTERNATIONAL SYSTEM ENGINEERING& SERVICES).

BSS  OMC-R ENGINEER (February2012 – March 2014)

• Responsible to handle all kind of BSS configuration work for Ufone North region RO & RF Expansions from OMCR end. . 
• Good hands on I-Manager M2000, BSC 6900 Web LMT & CME software’s, sound knowledge on GSM & UMTS Network.
• Responsible to assist field team from OMCR during site initialization, call testing, troubleshooting & for RF expansions.
• Performed and having expertise on BTS re-homing, BTS upgrade, LAC splitting, Edge /GPRS enabling & troubleshooting, & multiple feature implementations activities. 
• Assist filed teams during Media testing, site troubleshooting & HBA Activities. 
• Taking ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Produce Document knowledge in the form of knowledge base tech notes and articles.
• Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
• Maintain standards, use customer data for resources improving performance.
• Deliver effective technical customer support to our rapidly growing customer, delivering solutions to wide range of both technical and non-technical ends.
• Sells the company’s products and services.
• Develop and manage effective professional working relationships with contractor and third parties clients.
• Adhere to policies as per corporate manuals and directives day to day.
• Install and make record of new setup upgrades for software, various applications and programs.
• Motivate my teams to continue delivering a quality service, particularly when representatives are working in stressful conditions dealing with customer complaints.
• Make SLA’s for both technical and non-technical ends. Discuss with my team.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.