Muhammad Abbas

Dear Hiring Manager,

I am writing to express my interest in the Technical Support With 7 years of IT experience, including 4+ years as a support engineer dealing with LAN/WAN networks, I am confident that I have the necessary skills and qualifications to excel in this role.

I have completed training courses in communications, LAN networking, and customer support aspects from a recognized vendor or training institute. I am also knowledgeable in using PCs and peripherals as well as other office tools such as MS Office and Email. I am proficient in Service Desk & Incident Management, Problem Management Infrastructure Operations, and User support.

I am excited about the opportunity to restore normal IT service operations within agreed service levels and business priorities, address customer issues and resolve them to provide a superior service to our customers, coordinate unresolved/recurring faults, and communicate with application vendors and other IT service providers. I am also committed to adhering to IT Policy, Standards & Procedures, and the audit & finance regulations, and maintaining the integrity of the configuration items in the Configuration Management Database as per EGIT Policy, for my responsible area.

As a dedicated IT professional, I am committed to providing superior service to customers both internal and external. In my current role as a Senior Executive IT at Rabita Forum International, I have developed strategic infrastructure plans, overseen server and network management, implemented and managed cloud solutions, and administered storage systems. I have also provided technical assistance and training to end-users for hardware and software-related issues.

In my previous roles at Brainchild Communication Pakistan and Advance Central City Diagnostic Centre, I have gained experience in troubleshooting and resolving hardware and software issues, setting up and managing servers and network printers, and communicating effectively with end-users to quickly resolve issues and ensuring customer satisfaction.

Bscs from federal urdu university