Mohy Uddin Syed

A strategic professional with extensive exposure to overseeing core departments in renowned organizations. Enthusiastic and committed individual, to innovation in the field of business/sales operations and general administration, finding new and better ways to improve day-to-day functions, to meet the business objectives & internal & external customer satisfaction of the organization.

Thorough experience in managing and building cross-cultural teams with a firm focus on training, grooming & mentoring the staff to assume future leadership roles with performance assessment mechanisms.

 Career History

Self-Business - Position: Consultant & Advisor                                                                                                  At present, since Feb 23

Nature of Services:

1. Business activities model designing and process mapping for automation
2. Development/ Reengineering of Business Infrastructure, Policies and Procedures
3. Business Feasibility Preparation
4. Work Load Analysis/ Time Matrix
5. Designing Efficient Sales Remuneration & Commission Structure
6. Advisory in designing business strategy, plans, and budget

Jubilee Life Insurance, Pakistan                                                                       Feb 2021 to Jan 2023

Position: Head of Administration & Procurement (Staff underreporting:  375 permanent & contractual staff, countrywide)

Key Deliverables:

1. Budget preparation of Capex & Opex and expense forecast – Lead the activities of budgeting and expense forecasting, aligned with the business expansion plan. Device measures of control and implementation of procedures & policies.
2. Corporate Affairs – Manage all the corporate affairs as per the requirement and policies of the Regulator.
3. Project Management – To administrate construction of new offices and renovation of existing 200 nationwide offices 
4. General Services (GSD) - To manage foolproof security of all nationwide offices, routine maintenance, disposal of assets, and Janitorial Services
5. Fleet management – To manage day-to-day activities related to 650 vehicles i.e., movement, procurement, and maintenance.
6. Procurement - To manage all sorts of company’s procurement and inventory management
7. HSE - Health Safety & Environment matters according to the defined policies. Ensure periodical safety drills in Corp Offices
8. Travel / Event Management - All sorts of local and international traveling, hotel management, and organizing sales events.
9. Courier Management – Ensure smooth processing of around 60k monthly dispatch activities.
10. Rental Management – Looking after all related real estate matters of 200 offices country-wide.
11. Record Management – Managing successfully outsourced record keeping in a well-negotiated and reasonable activity-wise cost.
12. Continues assessment, grooming, and training of the personnel, which resulted enhance the service level and performance.

TPL Life Insurance Company Limited, Pakistan                                                           Nov 2020 to Feb 2021

Position: Head of Operations (Group Life, Health & Retail Life) (Staff underreporting:  50)

Key Deliverables:

1. Managing all the operational activities related to:
2. Group Life – New business assessment, policy issuance, and claim management 
3. Group Health – New business assessment, policy issuance, Health cards dispatch, Claim, and reimbursement
4. Individual Life / Retail – New business assessment, underwriting, policy issuance, and administration of Agency / Sales HR 
5. Hospital Case Management 
6. Inbound & Outbound Contact / Call Center administration
7. Responsible for dealing with matters related to Regulator SECP and Federal Ombudsman
8. Close working with the IT Development team for automation-related activities 
9. Carrying position of Secretary of Claims Committee, chaired by the Board Director 
10. Member of the Steering Committee, working on new projects and the new initiative
11. Continues assessment, grooming, and training of the personnel, which resulted enhance the service level and performance.

Self-Business Position: Consultant & Advisor                                                                                             Jan 2019 to Nov 2020

Nature of Services:

1. Advisory in designing business strategy, plans, and budget
2. Preparation of new business/project feasibility, followed by a complete survey of the options and gathering all required information.
3. Advisory in designing business models and operational infrastructure, designing SOPs, and mapping
4. Infrastructure revamping to enhance the performance efficiency of the departments, at a controlled cost.
5. Human Resources Consultancy i.e. selection, workload analysis, sales compensation slab designing, JD designing according to the competency
6. Designing customer engagement tools and assisting in the implementation
7. Architectural Services of construction offices/ branches & Pre-Engineered Buildings

Pak-Qatar Family Takaful Limited, Pakistan                                                                                  Mar 2017- Dec 2018 

Position: Head of Sales Operations & Agency (Sales HR) (Underreporting:  215 staff members)

Key deliverables:

1. Direct overall countrywide sales operational activities, under the defined guidelines regulatory and designed SOPs.
2. Design, implement and manage Sales HR strategies for Recruitment, Compensation, and Performance Management.
3. Sales budget, periodical forecast, strategic plan, and implementation.
4. Ensure customer retention & premium collection by strengthening flawless follow-ups and measures to address customer satisfaction
5. Responsible for dealing with matters related to Regulator SECP and Federal Ombudsman
6. Continues assessment, grooming, and training of the personnel, which resulted enhance the service level and performance.

IGI Life Insurance Limited, Pakistan                                                                             Jun 2014- Sept 2016

Position: Head of Operations (Customer Services / Services Quality/ Agency Sales HR) (Underreporting staff:  233)

Key deliverables:

1. Sales budget, periodical forecast, strategic plan, and implementation.
2. Business Operations: Country-wide business operational activities in branches, Customer Services & Contact Center, Sales HR Management, Sales budget, periodical forecast, strategic plan, and implementation
3. Project Management: Construction of new offices and renovation & maintenance of Pan Pakistan corporate offices and branches
4. General Services: Construction,Office maintenance, Janitorial Services, Security, Dispatch/ Courier, and company-maintained fleet management.
5. Procurement: All sorts of company procurement and inventory management
6. Responsible for dealing with matters related to Regulator SECP and Federal Ombudsman
7. Continues assessment, grooming, and training of the personnel, which resulted enhance the service level and performance.

MCB Bank Limited, Pakistan (Wealth Management - Retail Banking Group)                                                             Jul 2008- Jun 2014 

 Position:  Head of Wealth Operations / SVP (Underreporting staff:  20)

Key deliverables:

1. Direct overall countrywide business execution and operational activities, under the defined guidelines and set SOPs.
2. Ensure customer retention & premium collection by strengthening flawless follow-ups and measures to address customer satisfaction.
3. Sales budget, periodical forecast, strategic plan, and implementation.
4. Overall financial activities of Banca Business i.e., monthly financial statement, managing expenses, working of revenue from business partners and sending claims, etc.
5. Design, implement, and manage Sales HR strategies for Recruitment, Compensation, Performance Management, Organizational
6. Maintain a close business relationship with all the Business Partners and ensure the quality of services to meet the agreed TAT as per the agreed signed-off SLA.
7. Responsible for dealing with matters related to Regulator; State Bank & SECP and Federal Ombudsman
8. Continues assessment, grooming, and training of the personnel, which resulted enhance the service level and performance.

 Jubilee Life Insurance Company Limited, Pakistan                                                             Jan 1997-Jul 2008 

Position: Manager Operations/ Agency / Marketing (Underreporting staff:  75)                                              

Key deliverables:

1. Supervise overall countrywide business execution and operational activities, under the defined guidelines and set SOPs.
2. Sales budget, periodical forecast, strategic plan, and implementation.
3. Design, implement, and manage Sales HR strategies for Recruitment, Compensation, Performance Management, Organizational
4. Managing all marketing-related activities including product development, promotional activities, alternative channels, marketing
5. intelligence, and event management.
6. Ensure optimal System control for the best use of MIS
7. Continues assessment, grooming, and training of the personnel, which resulted enhance service level and performance.

Early Career Associations:

Academic Qualification/ Computer & Systems Awareness

• Master of Commerce (M.com) in 1st division from Karachi University in 1987
• Bachelor of Commerce (B.com) in 2nd division from Karachi University in 1984
• Certified with numerous skills development courses and attended multiple professional seminars.
• Well-versed with Systems (CLAS/ OLAS/ Penta-soft, ERP & BI) with sound computer skills