Mirza Wajahat Farid Baig

I would like to pursue a challenging career and strive hard
to acquire knowledge and achieve higher grounds in the
ever growing and innovative field of Networking.

My areas of expertise include Network & System Administration,
NOC Administration and onsite technical support
involving software and hardware

ASSISTANT NETWORK ENGINEER /ADMINISTRATOR / IT SUPPORT

CodeNinja Inc. | 2021- 2023

• Served as the Tier-2 point of contact for researching,
  diagnosing, documenting, and resolving various issues.
• Administering & designing LANs, WANs internet/intranet.
  Network connectivity troubleshooting, ping, tracert, telnet.
• Investigating, diagnosing and resolve all network problems.
• Configured, installed, and maintained hardware and
  software equipment, including routers, switches, and
  network appliances, while upgrading 300workstations'
  operating systems at 5 locations to maintain efficiency.
• Communicating and negotiating with users, specialists, other
  staff and suppliers.
• Collaborated with 20+ vendors to manage licensing/
  maintenance agreements and resolve IT-related issues.
• Administering and auditing Security of Systems and Network
  Resources.
• Executed strategic IT system procurement and supplier
  evaluation to maintain the continuity of operations.
• Ability to explain technical issues clearly to non technical
  colleagues.
• Managing Data Backups and Restores.
• Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems.
• Responding to telephone calls, email and personnel requests for technical support.
• Troubleshooting problems across both Windows and Mac operating system and applications.
• Performed analysis, diagnosis, and resolution of complex printers, scanners and multifunctional devices problems for a variety of end users, recommend and implement corrective hardware solutions.
• Tested fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicated the software problems and issues to software development and support teams.
• Recorded, tracked, and documented the service desk request problem-solving process through to final.
• Answered tickets submitted by the Client organization regarding issues on software such as Windows, Active Directory, Microsoft Exchange, etc.
• Using help desk ticket system to document and accurately keep track of all user issues.

INSTITUTE OF MANAGEMENT SCIENCES, (PAK-AIMS) LAHORE
 

• Bachelor of Computer Sciences, graduated bath of 2014
• President, Computer and Technology Organization
• Member, Student IT Helpdesk