Marina Waheed

Floor Coordinator/ Executive Assistant Admin (26 May 2014 to till date) 
TRANSWORLD ASSOCIATES PVT LTD.

• Attendance Management.
• Floor Management/ Schedule Meeting and Manage Calendar.
• Utilities Bills Management.
• Fleet Management.  
• Maintain all Admin related tasks.
• Procurement of Office Inventory / Stationary • Carefully handle receipts, invoices, payments and maintain records through data entry and filing.  
• Gate Pass/Courier Management.
• Different departments record keeping. 
• Guest /Board Room Meetings/Calls handling Email and follow ups of pending works.
• Support all departments for their Tasks whenever they required.
• Schedule meeting for CEO/ Board Meetings.
• Coordinate with Admin Officers for making travel arrangements
• Ensure everything is running smoothly and that the CEO is only working on high level matters that impact the organization.
• Handle general administrative tasks or any assignment given by the supervisor / management.
• Procure consumables, Preparing purchase order.
• Vendors meeting sign Contract /MOU discuss issues with legal department. 

PTCL (Customer Care) 26 Nov 2012- May 2014

• Worked as an Outbound officer.
• Call Clients after service archival verification.
• Log complaints and provide them solution. 
• Forward feedback to relevant for further action.
• Upsell about new services of PTCL on calls.
• Respond of every query and closed cases after positive action.
• Complaint’s handling.

Customer Care Representative (21, Aug 2007 to June 30, 2012)

UFONE. PVT. LTD

• Greet customers warmly and ascertain problem or reason for calling and visiting.
• Contributes to the development and maintenance of standards, policies, and procedures regarding customer Service.
• Resolve Customer Complaints via Phone, Email/Complaint log follow ups till issue resolution.
• Attends regular customer service departmental meetings.
• Worked for Different depts. like CMC, QAU, Service Centre, Churn Management Service Centre, handle face to face clients.
• Sim issuance, handset assistance about new product, feedback section handling, for services betterment.
• Cash flow Management.

Walji’s Travel and Tours (2006-2007) Reservation Officer:

• Clients Handling, Vehicle Reservations for the clients. 
• Handle corporates and ensure reporting in time.
• End to end operations.
• Complaint Management.
• Handle 150 clients’ queries per day.

• M.A (Education)   
• Bachelor of Arts (Journalism, English)
• PMP Certification from Air Uni in 2020-2021
• Training in Sales and       Customer services.
• Excel advance training 
• Communication skills training