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Marina Waheed

Marina Waheed

Islamabad

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About Marina Waheed:

I am professional, not freelancer etc. 

Experience

Floor Coordinator/ Executive Assistant Admin (26 May 2014 to till date) 
TRANSWORLD ASSOCIATES PVT LTD.

  • Attendance Management.
  • Floor Management/ Schedule Meeting and Manage Calendar.
  • Utilities Bills Management.
  • Fleet Management.  
  • Maintain all Admin related tasks.
  • Procurement of Office Inventory / Stationary • Carefully handle receipts, invoices, payments and maintain records through data entry and filing.  
  • Gate Pass/Courier Management.
  • Different departments record keeping. 
  • Guest /Board Room Meetings/Calls handling Email and follow ups of pending works.
  • Support all departments for their Tasks whenever they required.
  • Schedule meeting for CEO/ Board Meetings.
  • Coordinate with Admin Officers for making travel arrangements
  • Ensure everything is running smoothly and that the CEO is only working on high level matters that impact the organization.
  • Handle general administrative tasks or any assignment given by the supervisor / management.
  • Procure consumables, Preparing purchase order.
  • Vendors meeting sign Contract /MOU discuss issues with legal department. 

 

PTCL (Customer Care) 26 Nov 2012- May 2014

  • Worked as an Outbound officer.
  • Call Clients after service archival verification.
  • Log complaints and provide them solution. 
  • Forward feedback to relevant for further action.
  • Upsell about new services of PTCL on calls.
  • Respond of every query and closed cases after positive action.
  • Complaint’s handling.

 

 

Customer Care Representative (21, Aug 2007 to June 30, 2012)

UFONE. PVT. LTD

  • Greet customers warmly and ascertain problem or reason for calling and visiting.
  • Contributes to the development and maintenance of standards, policies, and procedures regarding customer Service.
  • Resolve Customer Complaints via Phone, Email/Complaint log follow ups till issue resolution.
  • Attends regular customer service departmental meetings.
  • Worked for Different depts. like CMC, QAU, Service Centre, Churn Management Service Centre, handle face to face clients.
  • Sim issuance, handset assistance about new product, feedback section handling, for services betterment.
  • Cash flow Management.

 

Walji’s Travel and Tours (2006-2007) Reservation Officer:

  • Clients Handling, Vehicle Reservations for the clients. 
  • Handle corporates and ensure reporting in time.
  • End to end operations.
  • Complaint Management.
  • Handle 150 clients’ queries per day.

 

Education

  • M.A (Education)   
  • Bachelor of Arts (Journalism, English)
  • PMP Certification from Air Uni in 2020-2021
  • Training in Sales and       Customer services.
  • Excel advance training 
  • Communication skills training 

 

 

PMP certification from Air Uni 2021

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