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Malik Alam

Malik Alam

CRM Operations, Development & Support

Customer Service / Support

Islamabad

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About Malik Alam:

Experienced with 15+ years in the service industry, adept at optimizing operations and ensuring customer satisfaction. Skilled in coordinating with stakeholders to meet deadlines and achieve targets. Strong technical and business expertise in CRM operations, development, and customer support.

Experience

  • Business Strategy
  • Scheduling and prioritising
  • Process Improvements
  • Managing SLA & KPIs
  • CRM Development
  • Application Support 
  • Managing Business Operations
  • Stakeholder Management

Education

Master of Business Intelligence (SZABIST Islamabad)

PGD Strategic Business IT (LVMT Business School London, UK)

Master of Computer Science (Preston University Islamabad)

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