Imran Khan

To acquire a position within the field of 
Information Technology with a company 
that will allow me to demonstrate my
skills, knowledge, and desire to grow as 
an individual. I am looking to acquire a 
position with a company that provides 
the opportunity for further growth and 
development within the company. 

1. Assistant Manager IT
The Indus Hospital Badin, 2022 - Up to Date 

Developed and implemented IT policies, procedures and standards to ensure compliance with
organizational objectives.
Installed and configured software applications to meet user requirements. 
Monitored system performance and troubleshoot any technical issues that arose.
Provided technical support and guidance to end users regarding the use of hardware and 
software systems.
Resolved operational problems related to network infrastructure components such as servers 
and switches.
Coordinated with vendors for the procurement of hardware and software products and services 
required
by the organization.
Maintained inventory records of IT equipment and supplies.
Assisted in developing budget proposals for technology related projects or purchases. 
Performed regular maintenance checks on hardware components such as laptops, desktops, 
printer
Reviewed project plans submitted by other departments before implementation approval was 
granted.
Provided training sessions for staff members about new or updated technologies being used. 
Recruited trained and supervised IT department staff.
Assigned and reviewed work of IT project managers, systems analysts and developers. 
Responsible to create monthly and quarterly KPI

2. Sr. System Support Engineer
The InduS Hospital Badin, 

2018 - 2022

Lead technical operations for an innovative workforce virtualization movement, 
including initial design and improvement of technical systems and processes.
Provide system support for production and development environments, specifically 
dealing with major enterprise level systems.
Implement system imaging for current & new systems through SCCM.
Work with DHCP and DNS to add, modify or delete records and reservations.
Maintain Campus firewall and are responsible for maintaining and administration of DNS 
and DHCP server.
Install, test, maintain and troubleshot network devices, including switches,provide 
all system hat enterprise Linux desktop/workstation support solutions to end 
users in subsurface and wells team.
Support consists of troubleshooting hardware and software failures at the OS level 
and providing root cause analysis.
Provide technical assistance for internal teammates on PC issues, configurations 
and installations for their personal assign laptops.
Assist on migrating existing application from physical servers to azure cloud as 
well as creating new applications in the cloud platform

3.System Support Engineer
SafeTech SyStemS Pvt Ltd l Karachi, PakiStan 
2015 - 2017 

Configured and installed operating systems, software and hardware components,
Monitored system performance and identified potential issues to ensure optimal operations. 
Tested Computer system and networks to diagnose problems and implemented solutions. 
Provided technical support for users with varying levels of expertise.
Created user accounts and configured access privileges in accordance with security protocols. 
Resolved conflicts between applications, systems or networks by analyzing data traffic
patterns. Maintained inventory records of hardware components including serial numbers and
warranty information.
Performed regular maintenance on computer systems such as updating drivers and antivirus 
programs.
Repaired malfunctioning hardware components such as CPUs, RAM, hard drives. 
Provided training sessions for end users on the use of new software or hardware
products.
Monitored and maintained network, server and peripheral equipment, diagnosing surfaced IT 
issue root cause.
Disassembled computer system to troubleshoot and resolve hardware issues.
Consulted via telephone to understand user problems, run through testing scripts and ask 
probing questions to locate root causes.
Communicated with clients to understand system requirements.
Provided technical guidance for system development and troubleshooting

4. IT Technical Support Officer
Taj Al Sahra l Sharjah, UAE 
2006 - 2011

Assisted customers with technical support inquiries, troubleshooting hardware and software 
issues.
Provided assistance in setting up new computers, printers and other IT related equipment. 
Installed applications on users’ computers according to company standards.
Resolved internet connection problems for users both inside and outside of the office network. 
Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, 
networks.
Testing application compatibility with various operating systems prior to installation on client 
machines.
Managed inventory of IT equipment and supplies, reordered when necessary.
Provided remote support for users located offsite via telephone or online chat services. 
Supported IT teams in maintaining company hardware and software systems.
Contributed to technical documentation, participating in policy, procedure and standards 
development. 

1. MBA (MIS) 
UniverSity Of Sindh, JamShoro 
2014 - 2016

2. ADIT 
Trade TeSting Board, Karachi 
2015 - 2016

3. DCBS 
SkillS Development Council, Karachi 
2014 - 2015

4. MCITP 2008 
CTTC, Karachi 
2012- 2013 

5. DIT 
Computer Man, Hyderabad 
2002- 2003