Hemant Kumar

I have been working for almost 11 Years including around 7 years of Management experience (under Senior Service engineer and Regional roles). from Singapore companies

I also have a Master's Degree in Biomedical Engineering from Nanyang Technological University Singapore.

Aga Khan Hospital Karachi Pakistan 4 Nov 2019 to Present
As a team leader, iam providing expert level support and assist the department head / Group Leader or his assignee in management of medical equipment maintenance program under his area of responsibilities which include but not limited to;
Assistant Manager
➢ Assist the BME Head in achieving the service goals, targets, and department Key Performance Indicators. Update and monitor performance indicators under his / her responsibility
➢ Responsible for the delivery of high-quality technical services to the assign team of Biomedical engineering.
➢ Breakdown maintenance, planned preventive maintenance, pre-purchase technical appraisal, technical inspections, replacement recommendation (RFP/ITQ), incident investigation, vendor and contract management, project management and site planning
➢ Management of human and material resources of the assigned team through his guidance for efficient, effective and safe medical equipment utilization and performance assurance in the assigned areas Developing plans for equipment replacement and providing technical support to internal customers for routine tasks and for special projects.
➢ Accountable to maintain performance targets, safety standards and performance assurance to pursue requirements of accrediting bodies (ISO 9001, ISO 14001 and OHSAS 18001, JCI, etc.) in the assigned areas.
➢ Facilitating and assisting the Technical manager in day to day operational activity, Work order planning and mobilization of resources.
AITbiotech Pte Ltd, Singapore 4 Sep 2017 to 17 Oct 2019
Senior Service Engineer
➢ Installation, Commissioning, calibration, troubleshooting, repairing and testing of Laboratory equipment (Centrifuge, PCR, Mixer, Concentrator, Liquid handling and DNA and RNA Sequences equipment etc.) to Singapore and SEA Customers
➢ Making an appointment with customer for installation, Maintenance and repair of their equipment.
➢ Perform Repair and Preventive Maintenance job of customer equipment on site in Singapore.
➢ Provide user and maintenance training to customer after installation of machine complete.
➢ Manage the small team and assign the task to them.
➢ Prepare Service contract Quotations for customer equipment and send them before their existing warranty and contract date expire.
➢ Meeting with user/ customer and provide the best solution for their query.
➢ Promote the service contract of equipment, calibration of pipets to existing customer and hunt for new customer.
➢ Perform service and Maintenance of other brand of equipment.
➢ Perform Maintenance, installation and repairing of inhouse equipment and keep their records up to date.
➢ Provide technical, user and maintenance training to new colleagues and junior staff for company brands and equipment.
➢ Perform software and hardware upgration of equipment, if necessary.
➢ Participate in tender and offer them the best price to customer for single year and multiyear contracts
➢ Perform site visit or site inspection at customer location regarding the installation requirement of unit.
➢ Remotely support to SEA region business partner and customer.
➢ Provide hands on training of equipment to SEA distributor’s engineers in Singapore office
➢ Prepare Training materials for SEA customers and distributor’s engineers.
➢ Co-ordinates with logistics team regarding customer installation and arrange the delivery if necessary, on time.
➢ Manage the big project very efficiently and effectively.
➢ Maintain the inventory and keep stock for upcoming projects
➢ Monitor the measuring device calibration and send for calibration before due date. Keep their records updated.
➢ Maintain the all service documents, Manuals according to ISO Standard, Biz safe.
➢ Perform administrative job and conduct meeting with team twice in a month.
➢ Perform Ad Hoc Responsibilities very well according to company needs.
Sirona Dental Systems, Singapore 1 Dec 2014 to 08 Dec 2016.
Regional Service Engineer
➢ Installation, Commissioning, calibration, Troubleshooting and Testing of dental units ((Intego, C8+, Sinius), CAD/CAM (Omnicom, CEREC MC XL, CEREC MC, CEREC MCX MC X5, In Fire, In Eoes), Dental X Ray (OrthophosXG OrthophosXG3D, OrthophosXG3D Ready, OrthophosXG5Ready), Hygiene Product (DAC Professional and DAC Universal) and instruments etc.)
➢ Perform Preventive Maintenance (PM) of Customer’s Instruments/ Units before the end of Due date.
➢ Provide technical Knowledge of dental product to distributor Engineers and Singapore customer.
➢ Prepare and maintain training material for SEA Customer and distributor’s engineer.
➢ Provide User and Application training of dental Units and instrument to Singapore customer and overseas (SEA) customer and distributor after installation of dental products.
➢ Provide hands on training to SEA distributor engineers in Singapore office.
➢ Manage the small team and assign the job for them.
➢ Respond to customer and able to make an appointment with customer regarding installation/Repair of their Dental Products.
➢ Co- ordinate with Colleagues and manager regarding upcoming events (Exhibition, Conference) and prepare for necessary things in advance.
➢ Perform installation of dental units/ product before the events (Exhibition and conference) starts.
➢ Perform dismantling of dental product after the event (Exhibition and Conference) finish or end and deliver back to warehouse.
➢ Co-ordinates with logistics team regarding customer installation and arrange the delivery if necessary.
➢ Perform site visit or site inspection at customer location regarding the installation requirement of unit.
➢ Manage the big project very efficiently and effectively.
➢ Maintain the all service documents, Manuals according to ISO Standard
➢ Perform networking of dental product with customer network.
➢ Co-ordinate with ASEAN distributor and arrange the training for their engineers
Waters Pacific Pte ltd July 2012 to Nov 2014
Technical Support specialist / Service Engineer
➢ Installation, Commissioning, troubleshooting and Testing of Analytical Instruments (LC, HPLC (2690, e2690, e2695), UPLC, I Class and H Class instruments, 2414,2410, TUV, PDA, RI(Detectors), 1515,1525,1525u, 2545 Pumps).
➢ Perform IQ, OQ and PQ of Analytical/ Life science Instruments.
➢ Perform Preventive Maintenance (PM) of Customer’s Instruments before the end of Due date.
➢ Providing technically knowledge to customer about their application and service-related issue to Singapore Customers.
➢ Provide user training to customer on system level basis.
➢ Perform installation and upgration of informatics (Empower 3, Mass lynx). ➢ Maintain "CIT" database daily to document work performed
➢ Response to customer call and ability to make an appointment with customer for servicing of their instruments.
➢ Monitor the installation base equipment’s warranty and existing service contract quotations 2 months before their warranty and service contract expires.
➢ Provide service contract quotations to customers and follow up with them very closely.
➢ Reporting to Service Manager twice in a Month, Conducting Meetings twice in a month to give update about PM Schedule of last month and coming month.
➢ Efficiently managing other ad hoc responsibilities.
Biomed Diagnostic Pte ltd June 2011 to 10th June 2012
Service Engineer
➢ Installation, Commissioning, Calibration, Testing and troubleshooting of dental (IM3 Elite), medical (Multipara monitor, ECG, Ultrasound (Aloka SSD 500, 3000), Doppler,) dialysis Machine, multipara monitor, laboratory (Flow cytometry and Life science) and diagnostic equipment (Bectec FX, Bectec 9240, chemistry analyzer, electrolyte analyzer, hematology analyzer, blood gas analyzer. Immunoassay).
➢ Perform Preventive Maintenance (PM) of all equipment according to schedule.
➢ Liaise with supplier about query of instrument and inventory stock to maintain properly and keeping the Service reports and service manual according to ISO Standard.
➢ Provide user training to customer about medical and diagnostics instrument.
➢ Report to Head of Service department on weekly basis.
➢ Response to customer call and ability to make an appointment with customer for servicing.

➢ M.Sc. (Biomedical Engineering) Nanyang Technological University, Singapore,
16 Jun 2010

➢ B.E (Biomedical Engineering) Mehran University of Engineering and Technology, Pakistan 15 May 2008