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Islamabad
Haseeb Ahmed

Haseeb Ahmed

IT Support Engineer

Customer Service / Support

Islamabad

Social

Services offered

As an IT Support Engineer, I thrive on empowering users through effective technical solutions. I combine strong diagnostic skills with a patient and clear communication style to translate complex IT concepts into understandable terms. My goal is always to provide swift, reliable support that enhances productivity and builds user confidence in their technology

Troubleshooting
Technical support
System installation
It support engineer
Network configuration
Approximate rate: PKR₨ 5,000 per hour

Experience

IT Support Engineer                          24th Nov 2024 – Present*                                                     Allied Bank Limited, Islamabad 

• Successfully installed, configured, and optimized Windows and Linux operating systems for improved performance and security. 

• Configured Cisco routers to establish secure network connections, implement firewall rules, and optimize network traffic for efficient data transfer. 

• Customized browser settings (Chrome, Firefox, and Microsoft Edge) to enhance security, privacy, and user experience, including disabling unnecessary extensions and enabling ad-blockers. 

• Troubleshot and resolved issues with banking software, such as slow performance, error messages, and incorrect transactions, ensuring smooth operations and customer satisfaction

Education

Bachelor of Science: Software Engineering                                                 Sept 2020 - June 2024 Air University, Islamabad

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