
Faisal Khan
Customer Service / Support
Services offered
As an IT Professional with 16+ years of experience enhancing IT operations across the organization. LAN Administration, IT Suppor Operations, with all-around technical skills and ability to work in a team.
Experience
Fauji Foundation Head Office
Worked with the organization from April 2009 till the Present, started as an IT Support In charge and currently working as a Network Administrator.
Duties:
- Administer local wired LAN and Controller-based Wireless LAN Environment of FFHO.
- Maintaining Network Devices Configuration Backups and Firmware.
- Monitoring of Network Devices through PRTG Monitoring System.
- Follow Documented processes i.e., implementing change control procedures approved by Higher Management.
- Troubleshooting User connectivity, Network performance issues, and any other Physical Network problems.
- Network Device stable firmware upgrades if required.
- Technical Evaluation for Purchasing of New IT Equipment.
- Supporting a multi-location IT Network infrastructure for Fauji Foundation (Education/ Health Sector and DR Site).
- Rectification of reported faults regarding FFHO Network and F.F Projects.
- Managing Core / Edge Network of Fauji Foundation Head Office.
- Providing VPN Connectivity to the concern officers upon management approval for desired services required by the end users.
- New LAN Infrastructure design and Installation at (Education/ Health and FFHO) when required.
- Monitoring and Managing the Environmental Control System of FFHO Data Center and FFHO Disaster Recovery Site Data Center.
- Monitoring and Managing CCTV System of FFHO Data Center and FFHO DR Site Data Center.
- Cost saving by negotiating with Vendors and contractors to deliver equipment and services.
- IP Whitelisting from PTA. Purchased IPs from PTCL and Nayatel.
- Local LAN security through NAC Forscout.
Faysal Bank Ltd
Worked with the organization as an Officer Grade III from August 2005 till March 2009 as an IT Support.
Duties:
- Provide training on Windows Operating Systems, MS Office, Banking Operation Systems (Symbol), and Local LAN connectivity to the End Users.
- IT Support to North Region Branches of FBL at 40 x locations for local LAN/ Dual WAN Links.
- Resolving Vendors related issues warranty, and SLAs of the North Region FBL branches.
- New IT Equipment Installation and Configuration at FBL North Region Branches.
GoNet Internet Service Provider
Worked with the organization as a Support Officer from October 2004 till July 2005.
Duties:
- Provide Support services to the End Users of Dial-up and ISDN connections regarding Slow speed/ disconnection and User account verification logging problems.
Education
EDUCATION
- MBA(MIS) | IBMS (Agriculture University Peshawar) 2002 - 2004
- BBA | IBMS (Agriculture University Peshawar) 2000 - 2002
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