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Customer Service / Support
Faisal Khan

Faisal Khan

IT Support/ Network Administrator

Services provided: Customer support

$15 / hour
Approximate rate


About Faisal Khan:

As an IT Professional with 16+ years of experience enhancing IT operations across the organization. LAN Administration, IT Suppor Operations, with all-around technical skills and ability to work in a team.


Fauji Foundation Head Office 

Worked with the organization from April 2009 till the Present, started as an IT Support In charge and currently working as a Network Administrator.       


  • Administer local wired LAN and Controller-based Wireless LAN Environment of FFHO.
  • Maintaining Network Devices Configuration Backups and Firmware.
  • Monitoring of Network Devices through PRTG Monitoring System.
  • Follow Documented processes i.e., implementing change control procedures approved by Higher Management.
  • Troubleshooting User connectivity, Network performance issues, and any other Physical Network problems.
  • Network Device stable firmware upgrades if required.
  • Technical Evaluation for Purchasing of New IT Equipment.
  • Supporting a multi-location IT Network infrastructure for Fauji Foundation (Education/ Health Sector and DR Site).
  • Rectification of reported faults regarding FFHO Network and F.F Projects.
  • Managing Core / Edge Network of Fauji Foundation Head Office.
  • Providing VPN Connectivity to the concern officers upon management approval for desired services required by the end users.
  • New LAN Infrastructure design and Installation at (Education/ Health and FFHO) when required.
  • Monitoring and Managing the Environmental Control System of FFHO Data Center and FFHO Disaster Recovery Site Data Center.
  • Monitoring and Managing CCTV System of FFHO Data Center and FFHO DR Site Data Center.
  • Cost saving by negotiating with Vendors and contractors to deliver equipment and services.
  • IP Whitelisting from PTA. Purchased IPs from PTCL and Nayatel.
  • Local LAN security through NAC Forscout.           

Faysal Bank Ltd       

Worked with the organization as an Officer Grade III from August 2005 till March 2009 as an IT Support.


  • Provide training on Windows Operating Systems, MS Office, Banking Operation Systems (Symbol), and Local LAN connectivity to the End Users.
  • IT Support to North Region Branches of FBL at 40 x locations for local LAN/ Dual WAN Links. 
  • Resolving Vendors related issues warranty, and SLAs of the North Region FBL branches.
  • New IT Equipment Installation and Configuration at FBL North Region Branches.

GoNet Internet Service Provider

Worked with the organization as a Support Officer from October 2004 till July 2005.


  • Provide Support services to the End Users of Dial-up and ISDN connections regarding Slow speed/ disconnection and User account verification logging problems.






  • MBA(MIS) | IBMS (Agriculture University Peshawar)       2002 - 2004
  • BBA | IBMS (Agriculture University Peshawar)                  2000 - 2002

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