Aneel Mahmood

• Provided ultimate ownership and responsibility for end-to-end management activities for all Severity 1 & 2 incidents expanding over 250 business accounts.
• Successfully Lead the Ad-Hoc Technical Recovery Teams to minimize business disruptions to clients.
• Accountable for quick Incident resolution for all open incidents and responsible and ensure that all assigned incidents are managed consistently and efficiently based on the IM Lifecycle.
• Successfully managed critical incidents timeline on events occurred in the process in resolution for incidents and performed postmortem/root cause analysis for future incidents.
• Directed notifications and status of all incidents to high level internal leadership and clients within defined and critical Service Level Agreements (SLA's).
• Collaboration with internal, external customers and business partners. Manage, escalate and provide critical statuses and assist in coordinating repair efforts on Service Assurance issues.
• Served in the role of team subiect matter expert for company tools to provide training for my peers and management, improving overall productivity.
• Helped to tailor company tools to the specific needs of my department by being a member of various user acceptance testing (UAT) teams.

• Design and implement solutions for monitoring, scaling, performance improvement, and configuration management of systems running SaaS applications
• Perform code reviews, evaluate implementations, and provide feedback for tool improvements
• Experience in provisioning and administering EC2 instances and configuring EBS, S3- cross region replication, Elastic Load Balancer, configure Auto scaling, setting up CloudWatch alarms, Virtual Private Cloud (VPC) and RDS based on architecture
• Implemented puppet modules to automate the installation and configuration for a broad range of services also implemented Puppet Hiera to separate data from puppet code.
• Expertise in Amazon AWS Cloud Administration which includes services like: EC2, S3, EBS, VPC, ELB, AMI, SNS, RDS, IAM, Route 53, Auto scaling, CloudFront, Cloud Watch, Cloud Trail, Cloud Formation, OPS Work, Security Groups.

I have completed my MS from University Of New Hampshire in Information Technology In Dec 2020.