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engineering Freelancer

About me:

I'm a Software Engineer passionate about the world of Data Science and Artificial Intelligence. I have more than 4 years of working experience using different programming languages, specially R and Python. I'm always eager to learn more in the world of the big data and the cloud.

Skills: R, Python, SQL

Education:

Master of Science (Data Science)

Aug'2018 - Jul'2021

Experience:

Data Analyst - AI Production (Nov'2016 - Present)

Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability.

● Utilize advanced mathematical and analytical methods to analyse and report client’s performance to track optimization metrics.
● Perform in-depth analysis of client data to provide key insights to client to improve customer experience using SQL and Python
● Understanding client-site call-flow operations and data work-flows to develop data analytics and integration systems using different datasets on the basis of their processes, number of agents, call volume and other hundreds of parameters to understand the business potential in scope-phase.
● Utilize statistical and analytical methods to provide operational and business insights to management and clients. Perform trend analysis on data feed and ensure data consistency and data integrity.
● Perform exploratory data analysis to develop understanding of data and gauge its accuracy. This further entails in assistance on building predictive models to optimize agent and customer interactions.
● Develop processes to monitor and analyse the model performance. This includes validation of models to ensure adequacy and provide recommendations for improvement.
● Create stored procedures and scripts to facilitate data manipulation and analysis. This helps in identifying and solving data-oriented problems.
● Develop dashboards and visualizations for effective performance monitoring. This gives us a clear idea of how model is performing with results generated on real-time feeds.

Advanced Tech Skills & Tools: SQL, Python, R Language, Bayesian Statistics, Machine Learning

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