
ahsan muhammad
Customer Service / Support
Services offered
Strategic and result-driven 15+ years of experience in business operations, client relations, gathering requirements, account management, new business development, equipped with excellent leadership skills, communication skills, work ethics
Experience
Assistant Manager: Gerry’s Visa South Region Karachi- Pakistan (2023)
Daily reporting to Head of South region management and partners with smooth running of day to day Operations.
Partner with Senior managers to ensure quality customer service and help supervise team members who have diverse talent and responsibility.
Meet regularly with senior managers to develop and report on strategic plans for team objectives.
Manage the VAC (Visa Application Center) to achieve profitability targets.
Monitor customer / client satisfaction and quality assurance.
Thorough reporting and analysis of online and offline visa and vas revenues.
Track performance and conduct employee reviews.
Data Analyst: K-electric supply corporation limited- Pakistan (2019-2022)
Data analyst and financial reporting of business operations in department of Integrated Business Centre KIMZ.
Identifies strategic business goals by gathering pertinent business, financial, service and operations information.
Report preparation with data extraction and data validation using management tools.
Experience promoting and selling products and services with team supervision lead department of 20 team members.
Demonstrates experience providing management report using key metrics such as charts, graphs and presentations.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests and
exploring opportunities to add value to job accomplishments.
Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.
Planning, direction, and coordinate to implement programs and projects.
Collaborates with managers to analyze costs, benefits, and losses of company profits.
Senior Data Entry Officer: K-electric supply corporation limited- Pakistan (2010-2019)
Managed data entry on time and complete of billing cycle days of approx. 96,000 consumers.
Developed and managed complete reporting structured of customer accounts department operations distribution.
Prepared and analysis of monthly reports of IBC KIMZ with presentation to higher management.
Manipulate data and reporting through SAP-ISU module-(B&I), (BW) BEx and Oracle Based Online Software (EXE)
Provide technical and consulting leadership in applications and data process technology.
Support ordinates by variety of methods, and provides technical expertise by verbal or written means.
Daily/Weekly/Monthly reports with respect to CA, unit sales and billed update.
Managed data base, controls data base structure, analyses, monitoring, risk assessment.
Maintains backup data and Checks the data for errors with departments coordination for verification of data.
Administrative Assistant: KPMG-Pakistan (2009)
Prepare and manage correspondence, reports and documents.
Organize and coordinate meetings, implement and maintain office systems.
Maintain schedules and calendars arrange and confirm appointments.
Handle incoming mail and other material.
Set up and maintain filing systems, work procedures and maintain data bases.
Education
- Specialization master of business administration marketing ILMA university formerly IBT Karachi, Pakistan
- Graduate of commerce university of Karachi, Pakistan
- Intermediate commerce Intermediate board of Karachi, Pakistan
- Matriculation computer science secondary board of Karachi, Pakistan
Professionals in the same Customer Service / Support sector as ahsan muhammad
Professionals from different sectors near Sindhbad, Karachi East District
Other users who are called ahsan
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